Returns & Exchanges
At Kasumi, we want you to be completely satisfied with your home sanctuary, which is why we offer a 30-day return window for all unused items in their original packaging. Our streamlined process ensures that finding the perfect piece for your living space is entirely risk-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original boxes with all protective inserts to ensure they arrive back at our warehouse in pristine condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing